Copyright Policy
All content on www.gsitservices.com, including text, images, logos, designs, and software, is the property of GS IT Services or licensed to us and is protected by copyright laws. You may view and share publicly available content for personal use with proper attribution but may not modify, reproduce, or distribute it without our written permission. Unauthorized use of our content may result in legal action. If you believe your copyrighted material has been used without permission, please contact us at hello@itservices.london, GS IT Services reserves the right to remove infringing content and take necessary action to protect its intellectual property.
Toll Fraud Policy
GS IT Services takes toll fraud seriously and is committed to preventing unauthorized use of telecom services. Toll fraud occurs when malicious actors gain unauthorized access to phone systems to make fraudulent calls, often resulting in significant financial losses. It is the responsibility of all customers to secure their phone systems, implement strong passwords, and monitor call activity to prevent such incidents.
GS IT Services provides security best practices, fraud monitoring tools, and guidance to help customers safeguard their telecom infrastructure. However, customers remain liable for any fraudulent calls made through their systems. If suspicious activity is detected, we recommend immediate action, such as disabling international calling, restricting access to trusted users, and reporting incidents to GS IT Services and relevant authorities.
By using GS IT Services telecom services, customers agree to take necessary precautions against toll fraud. GS IT Services is not responsible for charges resulting from fraudulent calls made through compromised systems. If you need assistance in securing your phone system, please contact our support team at support@itservices.london.
Fair Usage Policy
GS IT Services is committed to providing reliable and high-quality IT and telecom services. This Fair Usage Policy (FUP) ensures that all customers use our services responsibly and fairly, in line with industry standards and UK regulations.
Our services, including broadband, VoIP, and cloud solutions, are designed for normal business use. Excessive, unreasonable, or non-business-related usage that negatively impacts network performance, such as automated bulk messaging, continuous high-bandwidth consumption, or misuse of telecom services, may result in restrictions, additional charges, or suspension. We monitor usage patterns to ensure fair access for all customers and may take action if usage exceeds reasonable limits.
GS IT Services reserves the right to review and update this policy in accordance with UK communications regulations. Customers found in breach of this policy may be required to adjust their usage or move to a more suitable plan.
We Care About Your Privacy
At GS IT Services, we take data privacy seriously. The General Data Protection Regulation (GDPR) governs all businesses operating in the UK, ensuring that individuals’ personal data is handled lawfully, transparently, and securely. GDPR protects your rights when your personal information is collected or processed.
Key Principles of GDPR
- Respect for individual privacy – Our processes and systems are designed to protect personal data.
- Right to be forgotten – Individuals can request the deletion of their personal data.
- Right to data portability – Users can transfer their data between service providers.
- Control over personal data – Individuals have the right to determine how their data is used.
- Breach transparency – In the event of a data breach, affected individuals and regulatory authorities will be notified within 72 hours.
- Strict compliance requirements – Businesses that fail to comply with GDPR may face significant penalties.
What Has GS IT Services Done to Ensure Compliance?
To meet GDPR requirements, GS IT Services has taken the following steps:
- Conducted a comprehensive GDPR audit to assess data handling practices.
- Implemented key compliance policies and trained all staff on data protection responsibilities.
- Developed internal systems to allow for easy processing of Subject Access Requests (SARs) and data removal where applicable.
- Strengthened IT security measures to ensure data confidentiality, integrity, and availability.
Where Is Your Data Stored?
GS IT Services ensures that all customer data is processed and stored within secure UK and EU-based data centres. We do not transfer data outside the UK/EU or share it with third parties unless legally required. Our cloud-hosted services reside in Ireland and the Netherlands, ensuring compliance with GDPR and UK data protection laws.
For any questions about GDPR or your personal data, please contact our Data Protection Officer at compliance@itservices.london.
Gender Pay Gap Statement
At GS IT Services, we are committed to pay equality, diversity, and inclusion in the workplace. We fully support the UK Government’s Gender Pay Gap Reporting Regulations, which require companies to measure and report on the pay differences between men and women.
What is the Gender Pay Gap?
The gender pay gap reflects the average difference in earnings between male and female employees across a company. It does not indicate unequal pay for the same role, which is illegal under the Equality Act 2010. At GS IT Services, we ensure that all employees are paid fairly and equitably based on their role, experience, and performance.
Our Commitment to Pay Equality
We are actively working to reduce any gender pay gap by:
Ensuring fair and transparent pay structures based on skills and experience.
Encouraging women in leadership and technical roles within the IT sector.
Offering flexible working options to support work-life balance.
Providing training, mentoring, and career progression opportunities for all employees.
Our Gender Pay Gap Report
GS IT Services will publish its gender pay gap report annually, in line with UK government requirements. If you have any questions about our approach, please contact info@itservices.london.
We are committed to creating an inclusive workplace where every employee has equal opportunities to succeed.
Customer Complaints Code
At GS IT Services, we are committed to providing exceptional service and support to all our customers. However, we understand that issues may arise, and we take complaints seriously. This Customer Complaints Code outlines how you can raise concerns and how we will handle them, in accordance with UK consumer protection regulations.
How to Raise a Complaint
If you are unhappy with any aspect of our service, please contact us through one of the following channels:
Email: hello@itservices.london
Phone: 0203 576 3830 (Monday to Friday, 9 AM – 5 PM)
Post: Customer Complaints, GS IT Services, Unimix House, Platinum Suite, Abbey Road, London, United Kingdom, NW10 7TR
Please provide your name, contact details, account number (if applicable), and a clear description of your issue so we can resolve it efficiently.
Our Complaints Handling Process
1️. Acknowledgment: We will acknowledge your complaint within two business days.
2️. Investigation: Our team will review the issue and may contact you for further details.
3️. Resolution: We aim to resolve most complaints within 10 working days. If more time is needed, we will keep you updated.
4️. Escalation: If you are not satisfied with our response, you can escalate the complaint to our senior management team.
Independent Review
If your complaint remains unresolved after eight weeks, or you are dissatisfied with our final response, you may escalate the matter to an Alternative Dispute Resolution (ADR) service, such as the Communications Ombudsman (for telecom-related services).
Contact the Ombudsman Services:
Website: www.ombudsman-services.org
Phone: 0330 440 1614
Our Commitment
GS IT Services is dedicated to treating all complaints fairly, transparently, and efficiently. Your feedback helps us improve our services. If you need assistance, please don’t hesitate to reach out.
Modern Slavery Statement
At GS IT Services, we are committed to ethical business practices and ensuring that modern slavery, human trafficking, forced labour, and exploitation have no place in our operations or supply chain. This statement is made in compliance with the UK Modern Slavery Act 2015 and outlines the steps we take to prevent slavery and human rights abuses.
Our Commitment
GS IT Services operates with integrity, transparency, and fairness, ensuring that all employees, contractors, and suppliers adhere to ethical employment practices. We have a zero-tolerance approach to modern slavery and are dedicated to identifying and addressing any risks.
Our Policies & Due Diligence
To combat modern slavery, we have implemented the following measures:
Strict Supplier Vetting – We assess all suppliers and partners to ensure compliance with ethical labour practices.
Employee Rights & Fair Pay – We provide fair wages, safe working conditions, and equal opportunities in accordance with UK employment laws.
Whistleblowing Policy – Employees and third parties can report concerns confidentially, ensuring accountability and action.
Ongoing Training & Awareness – We educate our staff to identify and prevent risks of modern slavery.
Supply Chain Responsibility
GS IT Services expects all suppliers to uphold ethical employment standards and comply with the Modern Slavery Act. We conduct regular audits and request suppliers to confirm their commitment to preventing forced labour.
Reporting Concerns
If you suspect any form of modern slavery or unethical labour practices within GS IT Services or our supply chain, please report it confidentially via:
Email: compliance@itservices.london
Phone: 0203 576 3830
Continuous Improvement
We are committed to continuously reviewing and strengthening our policies to ensure full compliance with UK laws and uphold the highest ethical standards.
This statement is reviewed annually and approved by our senior management team.
