IT down, or think you've been breached? Call now.
If your systems are down, you've found a ransom note, or something just looks wrong, stop what you're doing and call us. Every minute matters, and we'd rather you call and it be nothing than wait and it not be.
What to do right now
Four things that make a real difference in the first few minutes, whatever you're dealing with.
1. Disconnect, don’t power off
Unplug the network cable and turn off Wi-Fi on affected devices, but leave them powered on. This limits spread without destroying evidence.
2. Call us immediately
Don’t wait to investigate further yourself. Every minute matters, and the sooner we’re involved, the more options you have.
3. Don’t pay a ransom demand
Talk to us first. Paying doesn’t guarantee recovery, and it can fund further attacks against you and others.
4. Preserve the evidence
Don’t delete anything. Screenshot ransom notes and suspicious emails, this helps us investigate and helps with any ICO or insurer reporting.
When you call, here's what happens
- You speak to a real engineer straight away, not a script
- We triage severity and start containment immediately
- We keep you updated in plain English throughout, no jargon
- We guide you on notification and reporting where relevant (ICO, insurer)
Common warning signs
- Files renamed with strange extensions, or a ransom note on screen
- Users locked out of accounts, or MFA prompts you didn’t trigger
- Unusual outbound network activity or a sudden, unexplained slowdown
- Emails sent from your domain that you didn’t send
See how 24/7 Managed Security catches incidents like this before they become an emergency.
Don't wait for it to get worse.
If you're dealing with an active incident, call us now. If not, and you just want to be ready for next time, get in touch for a free review.